Terms of service
Before you publish: replace every [bracketed] placeholder, then have a lawyer review this — especially the governing law, liability, and arbitration sections, since enforceability varies by state/country. This is a solid starting template, not legal advice.
Last updated: [date]
1. Introduction
Welcome to [Brand Name] ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of [website URL] (the "Site") and any purchase you make through it. By accessing the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By using the Site, you confirm you meet this requirement.
3. Products and Pricing
We try to display product colors, materials, and descriptions as accurately as possible, but we don't guarantee your screen will display colors exactly.
All prices are listed in [currency] and are subject to change without notice. Taxes and shipping costs are calculated at checkout.
We reserve the right to limit quantities, refuse orders, or discontinue any product at any time.
In the event of a pricing or listing error, we reserve the right to cancel the order and issue a full refund, even after the order has been confirmed.
4. Orders and Payment
Placing an order is an offer to purchase; we reserve the right to accept or decline any order for any reason (suspected fraud, stock issues, pricing errors, etc.).
Payment is processed at the time of order through [payment processor, e.g., Shopify Payments/Stripe/PayPal]. You represent that any payment information you provide is accurate and that you're authorized to use the payment method.
Order confirmation emails do not guarantee product availability.
5. Shipping and Delivery
Estimated delivery times are provided at checkout and are not guaranteed. Since items ship from our fulfillment partners, delivery windows may vary, particularly for international orders.
Typical processing time is [X business days], with shipping taking an additional [X–X business days] depending on destination.
Risk of loss and title for items pass to you upon delivery to the shipping carrier.
We are not responsible for delays caused by the carrier, customs, weather, or other events outside our control.
6. Returns and Refunds
Our return and refund policy is available at [link to Return & Refund Policy] and is incorporated into these Terms by reference.
7. Account Registration (if applicable)
If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [support email] of any unauthorized use.
8. Prohibited Uses
You agree not to:
Use the Site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to the Site, other accounts, or our systems
Use bots, scrapers, or automated means to access the Site without permission
Interfere with or disrupt the Site's functionality or security
Submit false or fraudulent orders, or place orders on behalf of someone without their authorization
We reserve the right to refuse service, cancel orders, or terminate access to the Site for anyone who violates these Terms.
9. Intellectual Property
All content on the Site — including text, graphics, logos, images, and product designs — is owned by or licensed to [Brand Name] and is protected by copyright and trademark law. You may not copy, reproduce, or use our content without written permission.
10. User-Generated Content
If you submit reviews, photos, or other content to the Site or tag us on social media, you grant [Brand Name] a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and promotional purposes.
11. Disclaimer of Warranties
The Site and all products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the Site will be uninterrupted, secure, or error-free.
12. Limitation of Liability
To the fullest extent permitted by law, [Brand Name] and its officers, employees, and affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, even if advised of the possibility of such damages. Our total liability for any claim is limited to the amount you paid for the product(s) at issue.
(Note: some jurisdictions don't allow limitation of certain warranties/damages, so parts of this section may not apply to you depending on where your customers are located — your lawyer can help tailor this.)
13. Indemnification
You agree to indemnify and hold [Brand Name] harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.
14. Third-Party Links and Services
The Site may contain links to third-party websites or use third-party services (payment processors, shipping carriers, etc.). We're not responsible for the content, policies, or practices of any third party.
16. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted to this page, with the "Last updated" date revised accordingly. Continued use of the Site after changes means you accept the updated Terms.