Refund policy

Return & Refund Policy
Before you publish this: replace every [bracketed] placeholder, then have a lawyer familiar with your state/country's consumer protection laws review it — return policy requirements (minimum return windows, disclosure rules, etc.) vary by location. This is a solid starting template, not legal advice.
Returns
We want you to love your [Brand Name] wearable blanket. If it's not right for you, we accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
Unused, unwashed, and in the same condition you received it
In its original packaging with tags attached
Accompanied by proof of purchase (order number or receipt)
Non-returnable items: final sale items, gift cards, and items marked as clearance are not eligible for return.
How to Start a Return
Email us at [support email] with your order number and reason for return. We'll send you return instructions and, if applicable, a return shipping address.
Please do not send your item back before receiving return confirmation from us — items returned without prior authorization may not be accepted.
Return Shipping Costs
If the return is due to our error (wrong item shipped, defective product) or the item arrived damaged, we cover return shipping and you'll receive a full refund.
If the return is due to a change of mind or sizing issue, return shipping is the customer's responsibility, and will be deducted from your refund unless you choose store credit.
[Dropshipping note: since your inventory ships from a supplier, decide up front whether returns go back to the supplier's warehouse or to an address you control. Many dropshippers set a policy of "no physical return required, refund issued upon proof of issue (photo/video)" for low-cost items, since return shipping often costs more than the item. If you go this route, replace the section above accordingly.]
Refunds
Once we receive and inspect your return (or approve your refund without a physical return, if that's your policy), we'll notify you by email.
Approved refunds are issued to your original payment method within 5–10 business days.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Shipping costs on the original order are non-refundable, except in cases of our error.
Exchanges
Need a different size or color? Email [support email] and we'll help you exchange your item, subject to availability. If you'd rather return for a refund and place a new order, that works too.
Damaged, Defective, or Incorrect Items
If your wearable blanket arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at [support email] with a photo of the item and your order number. We'll send a replacement or issue a full refund at no cost to you — no return shipment required in most cases.
Order Cancellations
Orders can be cancelled free of charge within [X hours] of purchase, before they're sent to fulfillment. After that window, the order may already be in production/shipping and can't be cancelled, but our standard return policy still applies once it arrives.
Late or Missing Refunds
If you haven't received a refund within the timeframe above:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — there's often processing time before a refund shows up.
Still haven't received it? Email us at [support email] and we'll look into it.
International Orders
International customers are responsible for return shipping costs unless the item was defective or incorrect. Customs fees and duties on the original order are non-refundable.