Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for information about processing times, delivery times, tracking, and potential delays.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery time: 7–20 business days.

Please understand that these are estimates and not guaranteed delivery dates. Delivery times may vary due to customs, weather, carrier delays, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number by email or through the contact information provided during checkout.

Tracking information may take 2–5 business days to become active after the order has been shipped.

If your tracking information has not updated for several days, please allow some additional time as international shipments may not receive updates at every stage of transit.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you entered an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you before your order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

7. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product so that we can investigate the issue with the shipping carrier.

8. Delayed Orders

While we work with our shipping partners to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

- Customs processing

- Severe weather

- Transportation disruptions

- Carrier delays

- Public holidays

- High shipping volumes

- Incorrect or incomplete address information

If your order has not arrived after the maximum estimated delivery time, please contact our customer support team so we can help investigate the shipment.

9. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability and the fulfillment location.

You may therefore receive multiple packages for a single order. Each package may have its own tracking number.